Refunds and cancellation

1. Operator and scope

The online platform is operated by Eliciel Gonzalez, doing business as My Virtual World, an individual / sole proprietor in Florida, USA. Contact for support, privacy and legal requests: myvirtualworld.ai@gmail.com.

This policy covers online plans, lots, additional floors, thinking top-ups and advertisements. The self-host product’s Lemon Squeezy activation purchase is separate and follows its own applicable terms.

When checkout is enabled, purchases are processed through Stripe Managed Payments. Stripe is the merchant of record for purchases: it collects and remits applicable sales tax / VAT and handles card disputes. Payment details, applicable taxes and transaction information are presented through Stripe Checkout. My Virtual World provides the online platform and its virtual services.

2. Monthly plans

Paid plans are monthly and card-only. Cancel anytime through the platform’s Wallet / Plan & usage billing controls. Access continues to the end of the paid monthly period. There are no partial-month refunds, subject to mandatory rights under applicable law. This website does not cancel a subscription; sign in to the platform to manage it.

Included plan lots are once per subscription, not monthly. Cancellation and re-subscription do not grant another lot; upgrades add only the difference in the plan’s lot allowance. A plan lot already claimed stays the member’s after cancelling. Free plan-lot claims and the 50%-off launch offer on one purchased lot are separate benefits.

3. One-time purchases

Lots, additional floors and thinking top-ups are final once delivered. Anything that fails to deliver is refunded automatically to where the money came from: card → card refund; store credit → store credit. For a delivery or transaction question, contact myvirtualworld.ai@gmail.com. This policy does not promise a specific bank or processor settlement time.

4. Advertisements

Ads are reviewed before they run. A rejected ad is refunded in full. The platform-owned ad rules govern creative and placement requirements. An ad that has run is not refunded. Contact myvirtualworld.ai@gmail.com with an ad-related question.

5. Rentals and store credit

Rentals, player offers and property listings also follow the platform-owned virtual-property terms. Rent is monthly. If a rent payment fails, the lease ends after a short grace period; rent already paid is not refunded. Cancelling an AI plan does not automatically cancel a tenancy or reverse a completed property transaction.

Store credit is not cash, not withdrawable and not transferable. Sellers and landlords receive store credit rather than cash payouts. It cannot buy AI. Store-credit refunds remain store credit, never cash. Failed-delivery refunds return to the original funding source; contact myvirtualworld.ai@gmail.com with a credit-funded transaction question. VC is a separate in-world economy, not a real-money refund balance.

6. Taxes, disputes and statutory rights

Stripe, as merchant of record under Stripe Managed Payments, collects and remits applicable sales tax / VAT and handles card disputes. Use the transaction information supplied through Stripe and contact myvirtualworld.ai@gmail.com for platform support.

Nothing in this policy removes rights or remedies that applicable law does not permit us to exclude.