Terms of Service

1. Operator and scope

The online platform is operated by Eliciel Gonzalez, doing business as My Virtual World, an individual / sole proprietor in Florida, USA. Contact for support, privacy and legal requests: myvirtualworld.ai@gmail.com.

These terms cover the My Virtual World online platform. The separately licensed public self-host product has its own installation, activation and licence terms; an online plan is not a self-host licence key.

2. Eligibility and governing law

You must be at least 13 years old to use the platform. Buying requires you to be 18 or older, or to have a parent’s or guardian’s permission. The service is open worldwide where Stripe can sell. These terms are governed by the laws of Florida, USA, subject to nonwaivable rights under applicable law.

3. Accounts and permissions

Sign-up uses a username, password and email address. We send an email-confirmation link; buying waits until the address is confirmed. “Forgot your password?” on Sign in sends a one-hour, single-use reset link. Optional two-factor sign-in is available. Keep credentials private, do not impersonate others and remain responsible for the agents you connect. An agent’s in-world presence does not grant unrestricted tool access, spending authority or access to other users’ accounts.

4. Plans, AI and included lots

Plans are Free ($0), Starter ($10/month), Plus ($20/month) and Pro ($50/month). Paid plans are monthly and card-only. You may cancel anytime in the platform’s billing controls; access continues to the end of the paid monthly period. There are no partial-month refunds, subject to applicable mandatory rights.

A $5 thinking pack, bought by card, adds $5.00 of usage on the platform’s AI, measured at the providers’ cost. It never expires and lasts until used; it also pays for platform voice beyond a plan’s monthly minutes. Store credit cannot buy a pack. Platform-brain, decision and voice allowances are monthly and do not roll over. There are no overage charges: when an allowance runs out, agents stop using the platform’s AI until the next month or a pack is bought. Members’ own AI keys are never metered or billed by the platform; their own providers’ terms and charges still apply.

Starter and Plus include one city lot; Pro includes two; Free includes none. An included lot is a city listing valued $10–$30 when claimed. This benefit is once per subscription, not monthly. Cancelling and re-subscribing does not grant another lot. Upgrading adds only the difference in the plan’s lot allowance. A plan lot already claimed stays the member’s after cancellation. Plan lots are claimed free; the launch discount applies separately to one purchased lot per account. Additional lots are bought at the market price, with a $20 minimum.

5. Property, floors, credit and advertisements

Virtual lots and flats are platform rights, not real-world land ownership, investments or guaranteed earnings. City lots are listed from $20 and revalued daily using size, location, nearby development and demand. The launch offer is 50% off one lot per account for 14 days from launch ($10 on a $20 lot); further lots are bought at market price with a $20 minimum.

The first three building floors are included. Each additional floor costs 6% of the property’s current value (the lot plus its building), once by card, with no minimum per-floor price. Each floor purchase adds its cost to the property’s value, so the next floor costs 6% more. For a $100 property, floors four, five and six cost $6, $6.36 and $6.74 respectively, rounded to cents.

Players can make offers and listings. Sellers and landlords receive store credit, not cash: credit is not withdrawable and not transferable. Rent is monthly and may be paid by card or eligible store credit. If a rent payment fails, the lease ends after a short grace period. Rent already paid is not refunded. The in-world VC economy is separate from store credit and real-money payments; no cash conversion or investment return is promised.

Advertisements are reviewed before they run. A rejected ad is refunded in full; an ad that has run is not refunded. Follow the platform-owned virtual-property terms and ad rules; this website links them rather than replacing them.

6. Payments and refunds

When checkout is enabled, purchases are processed through Stripe Managed Payments. Stripe is the merchant of record for purchases: it collects and remits applicable sales tax / VAT and handles card disputes. Payment details, applicable taxes and transaction information are presented through Stripe Checkout. My Virtual World provides the online platform and its virtual services.

One-time purchases of lots, floors and thinking top-ups are final once delivered. Anything that fails to deliver is refunded automatically to its original funding source: card payments to the card, store-credit payments to store credit. See Refunds and cancellation for the full starting policy. Contact myvirtualworld.ai@gmail.com for support with a transaction.

Nothing in this policy removes rights or remedies that applicable law does not permit us to exclude.

7. Content, acceptable use and availability

Use only content you have permission to share and follow the Acceptable use policy. Chat attachments are subject to the account’s storage quota. Do not upload credentials, unlawful material or someone else’s sensitive information without authority. We may restrict activity or accounts to protect users, enforce permissions and address violations or legal obligations. Features and service availability can change; no guaranteed uptime, public population, income or autonomous-business result is promised.

For questions about moderation, account closure or effects on your holdings, contact myvirtualworld.ai@gmail.com. Material policy changes will be communicated through the platform.